SHIPPING AND DELIVERY

INTERNATIONAL ORDERS

Do you ship internationally?

Yes, we do. Please email us at info@rde.com.np for any questions.

When will my order ship?

All standard ground shipments should arrive to you 7 - 10 business days from date of order.

How can I track my order?

You will receive a shipping confirmation email with tracking information once your order has been shipped. The Airway Bill Number (AWB No) and delivery company’s name will be sent to you via email. Please use this tracking number to stay up to date on your shipment.

Should you have any questions about your order, please contact us on + 977 1 4006590 | info@rde.com.np Sunday - Friday | 10:00 AM - 5:00 PM IST

What shipping carrier do you use?

We primarily use DHL. Within Nepal, we ship through our local delivery partners.Please provide a mobile number that you are available at, and your complete address. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.

If I have placed two separate orders,can you combine the orders and offer me reduced shipping?

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order, unless it falls under the free shipping criteria.

CHARGES

What are the international shipping charges?

A shipping charge of USD 30 is applied to international orders.

What are the duty and taxes on international orders?

Duty (or custom tariffs) is set by the destination country's customs authorities and is based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonised system adopted and used by different countries. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL) at the time of your order delivery after you receive an invoice from the shipping agent.

PAYMENT

What are the payment methods for international transactions?

We accept the following modes of payment for international transactions: Credit cards - Mastercard, Visa and American Express.

What if my card has been charged multiple times for the same order?

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, contact our customer care at + 977 1 4006590 | info@rde.com.np | Sunday - Friday | 10:00 AM - 5:00 PM IST

EXCHANGES AND RETURNS

We do not accept returns or exchanges on international orders.

QUESTIONS

Please email us at info@rde.com.np for further information or with any product concerns. We aim to respond to every email within 24 hours, Monday - Friday

Retail Outlets

Ramalaya at Le Sherpa
Maharajgunj, Kathmandu, Nepal,
+ 977 01 4003084

Sunday to Friday - 12 pm to 7 pm
Saturday - 8:30 am to 3:00 pm

Copyright © 2020 Himalayan Atelier. All rights reserved.

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