All standard ground shipments should arrive to you 7 – 10 business days from date of order.

You will receive a shipping confirmation email with tracking information once your order has been shipped. The Airway Bill Number (AWB No) and delivery company’s name will be sent to you via email. Please use this tracking number to stay up to date on your shipment.

Should you have any questions about your order, please contact us on + 977 1 4006590 | info@rde.com.np Sunday – Friday | 10:00 AM – 5:00 PM IST

We primarily use DHL. Within Nepal, we ship through our local delivery partners.Please provide a mobile number that you are available at, and your complete address. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order, unless it falls under the free shipping criteria.

Duty (or custom tariffs) is set by the destination country’s customs authorities and is based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonised system adopted and used by different countries. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL) at the time of your order delivery after you receive an invoice from the shipping agent.

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, contact our customer care at + 977 1 4006590 | info@rde.com.np | Sunday – Friday | 10:00 AM – 5:00 PM IST